What is a Virtual Phone Number?

A virtual phone number is a high-level call forwarding system that enables businesses to have a national toll-free number or local numbers from over 100 countries. It simplifies customer service localization and outsourcing.

Advantages of Using Virtual Numbers

• Global Numbers: Get both local and national numbers to streamline customer service outsourcing globally.
• Intelligent Call Routing: Automatically route calls based on agent availability, time, and location.
• Cost Savings: Outsource customer service without significant investments.
• Call Analytics: Receive detailed reports for incoming and outgoing calls to monitor performance and strategize effectively.

How Virtual Numbers Work

The system is fully automated. Customers are greeted with pre-recorded IVR messages and can select from various services. Calls are routed to the appropriate division based on their choices, enabling businesses to handle global calls from a local city effortlessly.

Why Choose Pertinax for Virtual Numbers?

• Access virtual numbers from 100+ global areas.
• Cost-effective services with minimized installation expenses.
• Web-based solutions to manage calls via software or browser.
• Hosted services that reduce the need for extensive network setup.
• Comprehensive analytical reports to track business communication.